I ordered two plugins on Monday, February 24, 2020 (Powerspline and Floor Generator).
I still have not received my activation.
Could someone at C4DZone please look into this and help me get my activation codes?
Please could you tell me your order number? and another question: did you download your plugins from your shopping area and followed all instruction how to get your plugins active?
Both plugins must be activated by send to us your c4d serial or license export (R21) for the activation
Let me know and sorry about that.
I found your order number (162604) and I see that you already downloaded your items. We need some data from you for finish the activation. Please pay attention to the PDF Activation that follow the plugin archive. As I wrote we need your C4D serial or R21 licensing export, please follow the PDF
You can replay to the order email or write your data with order number to: firstname.lastname@example.org
ok, thank you for letting me know. I didn't know who to contact, so I created this thread here. I will reply to the order e-mail, sending you my serial.
Thanks for the quick response!
Is there a problem with your email server?
If you need support please let me know your ORDER number so I can help you. Do you have some missing activations?
Please let me know because usually we replay very quickly to C4Dzone orders
EDIT: I found your order on our inbox, all still paid and seems you already downloaded your purchased items. We need from you your serials or license expiring as explained into the pdf that follow the plugin. We didn't get any email from you. If you got problem writing to email@example.com that is operative right now without any issue, please write to another emergency email as: firstname.lastname@example.org
Sometimes some providers block c4dzone email as spam.
I wrote your email as well right now from my personal email.